Ordering and shipping

Frequently Asked Questions

What are the shipping costs?

Shipping costs are € 3.95 for packages sent to both the Netherlands and Belgium. With an order from € 125,- shipping costs are free.

Is there a Track & Trace code available?

Yes!!! It is sent by PostNL and should be in your mail. If you haven't received an email after 1 business day, please let us know.

Will I receive an invoice with the orders?

The invoice of your order will be sent to you via email the first business day after your order. If this is not the case, please let us know!

What happens if my package is delivered when I am not home?

It will then either be delivered to your neighbors or to the nearest PostNL point. Nowadays this is communicated via the track & trace code. So keep a close eye on it! If it is still not clear where your package is, you can of course send us a message.

Can I ship an order abroad?

We ship only to the Netherlands and Belgium. The shipping cost for a package for shipment to both the Netherlands and Belgium is € 3.95.

How long will it take for the package to arrive on my doormat?

Orders ordered before 11:30 p.m. are often delivered the next business day.

Can I cancel my order?

Unfortunately, it is not possible to cancel your order. This is because your package will probably be shipped so fast that we won't be able to stop it.

Would you like to return your package the moment it arrives to you? You can! Take a look at our returns page with further instructions.

Where can I find the status of my order?

After your order you received an email with the confirmation of your order. The moment your package leaves our door, you will receive a Track & Trace code. With this code you can check the status of your package. If you have not received this, please send us an email via the contact form on our site.