Warranty and complaints
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We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order breaks down during transport or that something else happens as a result of which you can claim warranty. Legally, you are required to report the defect to us within two months of discovering it. If the defect falls within the warranty, we will take care of repair or replacement free of charge.
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It is always possible that something does not go quite as planned. We encourage you to first communicate complaints to us by emailing info@elvou.com. We will then come up with the best possible solution!