Service & Support
Welcome to Elvou Service & Support! We are here to help you.
At Elvou, we are lovingly ready to provide you with the best experience possible. Whether you have a question, want to share a suggestion or just want to chat - we are happy to listen.
📱 Chat with us directly via the icon at the bottom right of your screen. One of our friendly team members is ready to help you quickly and personally.
📧 Prefer to send an email? No problem! Feel free to email us at info@elvou.com. We always respond as soon as possible.
📞Call our service team personally at+31 6 23 77 16 15. We are available every working day from9:30 a.m. to 5:00 p.m.
Customer support Core values
At Elvou, we keep it simple: we help you quickly, well and with pleasure. No fuss.
🔍 Only extreme ownership
Sometimes a rule says, "This just falls outside." But at Elvou, we prefer to look at what's really going on. If something isn't right, we fix it. Period. We don't hide behind fine print or processes that take you further from home.
A customer has no use for "according to the terms..." or "you have to take care of that yourself." You just want it taken care of. And we get that. So we listen carefully, think with you, and look for the solution that fits. Not the standard solution, but the right one.
🧑🤝🧑 Who you get on the line
Our people are not "support staff," but true health specialists. Our customer service team consists only of people with a background in health, such as scientifically educated people, orthomolecular therapists, and experts by experience. This way we can always give an expert answer to your questions. Within what we can tell in connection with regulations regarding claims of course.
⚙️ Smart tools, but people work
Yes, we use convenient systems. But every message is answered by a human hand. We do not use AI bots or automatic replies. Pure human connection! That's what we stand for!
🚀 We continue to improve
Feedback is always welcome with us! Even if it is not nice for us to hear. We always take responsibility for our problems. Hence, there is always room to discuss problems.