Customer support core values
At Elvou, we keep things simple: we help you quickly, efficiently, and with pleasure. No hassle.
Only extreme ownership
Sometimes a rule says, "This is just outside the scope." But at Elvou, we prefer to look at what's really going on. If something's wrong, we'll fix it. Period. We don't hide behind small print or processes that can take you further afield.
A customer doesn't need "according to the terms and conditions..." or "you have to arrange that yourself." You simply want it taken care of. And we understand that. So we listen carefully, think along with you, and look for the solution that fits. Not the standard solution, but the right one.
Who you'll be speaking to
Our people aren't "support staff," but true healthcare specialists. Our customer service team consists entirely of people with a background in healthcare, including scientifically trained professionals, orthomolecular therapists, and experienced experts. This allows us to always provide expert answers to your questions. Within our legal rights regarding claims, of course.
Smart tools, but human work
Yes, we use smart systems. But every message is answered by a human. We don't use AI bots or automated replies. Pure human connection! That's what we stand for!
We keep improving
We always welcome feedback! Even if we don't like hearing it. We always take responsibility for our problems. That's why there's always room to discuss them.
