Warranty and complaints
At Elvou, we're here to help you create the best possible experience. Whether you have a question, want to share a suggestion, or just want to chat, we're happy to listen.
Chat with us
One of our friendly team members is ready to assist you
Send an email
We do our best to always respond as quickly as possible
Prefer to call?
We are available every working day from 9:30 AM to 5:00 PM
Frequently asked questions
What guarantee do you offer?
We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order is damaged during transport or something else happens that entitles you to a warranty claim. Legally, you are obligated to report the defect to us within two months of discovering it. If the defect is covered by the warranty, we will repair or replace it free of charge.
I have a complaint, what do I do now?
It can always happen that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing us atinfo@elvou.comWe will then come up with the best possible solution!
