You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited the full order amount, including shipping costs. Only the costs for returning the product from your home to the webshop are for your own account. These costs are approximately €7.25 per package.
If you exercise your right of withdrawal, the product will be returned to Elvou with all delivered accessories and – if reasonably possible – in its original condition and packaging. If the product is damaged or the packaging is more damaged than necessary to sell the product, we may pass on this depreciation of the product to you. So, handle the product with care and ensure it is well packaged upon return.
If you wish to return part or all of your order, you must inform us. You can do this via the following link: Return portal. After completing the form, you will also receive a parcel label. The costs for returning the package are borne by the customer, unless the product was delivered incorrectly or arrived damaged. In that case, you can send us an email at info@elvou.com and we will transfer the extra shipping costs incurred to you.
We will then refund the owed order amount within 14 days after notification of the return, provided the product has already been received back in good order.
